The December release comes with an exciting feature: you can now invite people from outside your organization to participate to your challenge!
Get help from the outside world!
Whatever the size of your organization, the knowledge you need may sit outside your walls, be it with a client, a supplier, or an external expert.
Solvace now allows you to invite externals on a challenge.
An external can only access the challenge to which he has been invited. He will not be able to see your company’s content, neither through searches nor suggestions.
You can invite any external user, as long as its email address or email domain has been approved by your Solvace central administrator. To do so, use the corresponding menu item in the “Help” menu:
Inviting an external is very simple: from within a challenge, click on the sharing button:
From any of the user selection fields, just type the beginning of the name of the person you want to invite, for instance “John”, and then click on “John(invite)”:
You can then add the full name of the person, and his email address:
Click on “Invite” to send out the invitation email.
Once your contact clicks on the link in the invitation email, he will have access to your challenge.
Whenever a challenge is shared with externals, you will see a label next to the challenge title:
So be careful not to share confidential information within those challenges!
You can tell that a user is external to your organization by the red rectangle around his profile picture.
New default sharing properties
As of now, new challenges will be visible by default by anyone within your organization. They will not be able to see the content, just the title, description and participants. But this way, anyone can know that a given problem has already been addressed by someone, and request permission to access that challenge.
To modify this setting for your challenge, open the sharing properties by clicking on the button, and go to the bottom of the popup :
You can disable this default visibility by unchecking the first check box.
Note that in any case, challenges are never visible by external users through searches or suggestions, unless they have been explicitly added as participants.